Getting Started - Consumer Portal

Getting Started - Consumer Portal

Welcome!  If you’ve never logged in to either the Consumer Portal or the Mobile App, these steps should help get you started.


Consumer Portal

      1.    Visit 

      2.    As an FSA/HRA/HSA participant, a username and password has already been created for you.  In the Existing Users section, type your username of first initial, last name, and the last four digits of your Social Security Number (e.g., jsmith1234). 

       3.    Press Next.

       4.    Your initial default password will be 2013.  You will be prompted to change your password and set up security questions for your account.

      5.    The next screen will require you to change your password.  The password must:

·              Have a minimum of 6 characters

·              Not be one of your last 3 passwords

·              Contain upper and lowercase letters

·              Contain at least one number


      6.    Once you’ve updated your password you will be required to establish multiple security questions (five of them) when you access the consumer portal or mobile app.  Once these questions are established, you will not be asked to establish them again. 

a.    You will be asked three security questions whenever challenged by the system.

b.    During some activities, you will be asked one of the security questions.  You will have three (3) attempts to answer correctly.  If you fail during your answer attempts, your questions will be locked and you will not be able to perform these activities.  You will need to call for support to get your questions reset.  Activities that will prompt these challenge questions are:

                                          i.    HSA distribution

                                        ii.    Adding a bank account

                                       iii.    Updating your profile

                                       iv.    Resetting a forgotten password