Benny Card Substantiation

When you use your Benny card for a service that is not a copay or prescription you will most likely receive a Substantiation Request asking for documentation of your service. The provider is paid when you swipe your card. However, it needs to be substantiated to ensure it is an eligible service that is compliant with IRS guidelines.

 How do I upload my documentation for a Benny Card charge?

You can submit your documentation several ways. You will first want to be sure you have obtained an itemized statement from your provider that includes: 

1. Provider Name
   
2. Patient Name
   
3. Date of Service
   
4. Description of Service 
   
5. Insurance Payments (if applicable)
   
6. Dollar Amount Charged
   

Send in your statement along with the Substantiation Letter via our:

1. Website: https://benetech.lh1ondemand.com/
   
2. Mobile App: Benetech Benefits    Google Play  Apple App Store
   
3. Email: flexinfo@benetechadvantage.com
   
4. Fax: 518-283-2384
   
5. U.S Mail: One Dodge Street PO Box 348 North Greenbush, NY 12198
   

If you are submitting your documentation online, scroll down to Action Required. There will be a notification if documentation was requested for a transaction.

 

You would then select this notification and it will walk you through uploading your itemized statement.

Claim for Reimbursement

Did you forget to use your Benny card at the time of service? No worries, this is when you would want to submit a claim requesting reimbursement for services incurred.

You will need to fill out a Medical Expense Recovery Form for either your FSA or HRA. Fill out and sign the claim form, listing all services on the provided lines. Please list services by provider and patient, and be sure you have an itemized statement for each service. You can then submit your claim for reimbursement via the options listed above. *Claim forms can be found under the Tools & Support tab online.

If you are submitting online, you will log in to your account and select the blue Request Reimbursement button near the top of the Home Page.

 

Once you select the Request Reimbursement button it will walk you through submitting your claim and uploading your documentation. When submitting claims online the same rules apply, you will want to be sure to have an itemized statement for each service and you must submit a separate claim for each provider you are submitting for.