Web Portal & Mobile App Security

Web Portal & Mobile App Security

In effort to provide all participants with a safe and secure experience, additional security measures have been put in place.

What's new?
  1. You will be required to establish multiple security questions (five of them) when you access the consumer portal or mobile app.  Once these questions are established, you will not be asked to establish them again.
  2. You will be asked three security questions whenever challenged by the system.




  1. During some activities, you will be asked one of the security questions.  You will have 3 attempts to answer correctly.  If you fail during your answer attempts your questions will be locked and you will not be able to perform these activities.  You will need to call for support to get your questions reset.    Activities that will prompt these challenge questions are:
    1. HSA distribution
    2. Adding a bank account
    3. Updating your profile

  1. You will now have the opportunity to retrieve your username for the portal and mobile app if you've forgotten (similar to "forgot password").  You'll need to provide your first name, last name, and email address.  If a match is found you'll receive an email with your username.  You must have an email address on file to complete this action.  If you do not have an email on file you will need to contact customer support.
  2. If you've forgotten your password, you will be prompted to answer a security question in order to reset your password.  Your password will be sent via email.  You must have your security questions set up for this to work properly.  If you have not yet set up your security questions and need to reset your password, contact customer support.  You must also have an email address on file to complete this action.  If you do not have an email on file you will need to contact customer support.